Tenancy Matters

Anti Social Behaviour

What should you do if you are suffering from neighbour nuisance or anti-social behaviour ?
 
If you feel that a neighbour is behaving unreasonably, there are several ways to approach the problem.
 
  • If at all possible, the first thing to do is to speak to your neighbour about the problem. This is best done quietly and calmly.
  • Why not have a chat over a cup of tea? After all, your neighbour may not realise they are causing a problem, and may be happy to put it right.  If the nuisance still continues, you should contact your Housing Officer for help and advice. Your Housing Officer will explain what action the Association can and cannot take, as well as advising you which other agencies may be able to help. If the nuisance involves criminal activity, it is very important that you also report it to the police and obtain a crime reference number.
  •  You can also ring the Police on their non emergency 101 service at any time to report anti-social and nuisance behaviour.
  • You should keep a ‘diary’ of every incident that occurs, including the date and time of the incident, a record of what occurred, and the names and addresses of any witnesses. This will help the Association in deciding the best course of action and will provide vital evidence if it is necessary to take any form of legal action.  If you have problems with reading and writing or you are visually impaired we can provide you with a dictaphone to record a verbal account of what is happening.
  • You can also email us 24 hrs a day to report anti social behaviour or neighbour nuisance, but we will not be able to respond to your email outside of working hours. So, if you are ever in any doubt about your own personal safety, or the nuisance needs to be addressed immediately,  please contact the Police on 999.
  • You can contact our Out of Hours Anti-Social Behaviour Repair Reporting Line on 02920 259100 or free phone 0800 121 6064. This service will enable you to report Anti-Social Behaviour when it happens. An officer will call you back when they return to work to take action. 

 

You can email us using the contact form at the bottom of this page
 
 
Here are links to some factsheets about Anti Social Behaviour that you may find useful.
 

 

Our ASB Service Standards 

We aim to achieve certain standards when dealing with anti social behaviour.  Please click here for a copy of our Customer Service Standards. 

ASB

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