Our Vision is to be known as:

Provider, Partner & Employer of Choice

Taff’s Mission is:

• To be the preferred provider of community based housing and support;

• To deliver customer focused, high quality services which give value for money, and;

• To be flexible, innovative, and responsive in customer service

Our Values are:

Accountability

There will be clear lines of accountability to our customers and we will consult with them on all key services.

Equality

Each customer and employee will be treated fairly and with respect. Individual circumstances will govern the way we deliver customer services to eliminate any indirect discrimination.

Flexibility

We will respond positively to change and find innovative ways to improve our service delivery.

Openness

All activities will be conducted in an open and transparent way, whilst respecting the confidentiality of individuals.

Professionalism

We will equip our staff to deliver an ethical and efficient service to our customers and will expect the highest standards at all times.

Quality

We will listen to our customers and provide them with a quality service. We will embrace continuous improvement in our everyday work.