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Fire Safety in your Home

Fire Safety in your Home

Taff takes the safety of our Customers extremely seriously. It is very important that if you live in a property owned by us you clearly understand what to do should a fire break out in your home or in the block where you live. This page gives you a step by step guide on fire safety in your home.

IMPORTANT - you should be able to safely and efficiently evacuate your home if a fire breaks out. If you have mobility issues, hearing or sight impairment or have drug or alcohol dependency and think you may struggle to get out in the event of a fire, you must contact your Housing Officer immediately on 0800 121 6064. Taff will be able to put measures in place to help protect you or your family.

Different types of accommodation have specific fire evacuation plans. Click on the accommodation type you live in to find out what it is. If you are unsure about any of the advice or what type of accommodation you live in, please complete the fire safety enquiry form below or contact the office. An officer will respond to you as quickly as possible.

What type of property do you live in?



House

FIRE ACTION

If Fire Breaks Out In Your Home:

  • Leave the room where the fire is straight away, and then close the door.
  • Tell everyone in your home and get them to leave. Close the front door behind you.
  • Do not stay behind to put the fire out.
  • Wait outside in a safe place, away from the building.
  • Call the fire service.

To call the fire service:

  • Dial 999 or 112.
  • When the operator answers, give your telephone number and ask for FIRE.
  • When the fire service reply give the address where the fire is.
  • Do not end the call until the fire service has repeated the address correctly.

Purpose built flat

Fire Action

If Fire Breaks Out In Your Home:

  • Leave the room where the fire is straight away, then close the door.
  • Tell everyone in your home and get them to leave. Close the front door of your flat behind you.
  • Do not stay behind to put the fire out.
  • Wait outside, away from the building.
  • Call the fire service.

If You See Or Hear Of A Fire In Another Part Of The Building:

  • The building is designed to contain a fire in the flat where it starts. This means it will usually be safe for you to stay in your own flat if the fire is elsewhere.
  • You must leave immediately if smoke or heat affects your home, or if you are told to by the fire service.
  • If you are in any doubt, get out.

To Call The Fire Service:

  • Dial 999 or 112.
  • When the operator answers, give your telephone number and ask for FIRE.
  • When the fire service reply give the address where the fire is.

Do not end the call until the fire service has repeated the address correctly

Converted flat

Fire Action

If Fire Breaks Out In Your Home:

  • Leave the room where the fire is straight away, and then close the door.
  • Tell everyone in your home and get them to leave. Close the front door of your flat behind you.
  • Do not stay behind to put the fire out.
  • Raise the alarm by using a ‘break glass’ call point.
  • Wait outside, away from the building.
  • Call the fire service.

 

If You See Or Hear Of A Fire In Another Part Of The Building:

  • The evacuation plan for this building requires all residents to evacuate when the communal fire detection and alarm system sounds.
  • You must also leave IMMEDIATELY if smoke or heat affects your home, or if you are told to do so by the fire service.
  • If you are in any doubt, get out.

 

To Call The Fire Service:

  • Dial 999 or 112.
  • When the operator answers, give your telephone number and ask for FIRE.
  • When the fire service reply give the address where the fire is.
  • Do not end the call until the fire service has repeated the address correctly

Duplex or private entrance flat

Fire Action

If Fire Breaks Out In Your Home:

  • Leave the room where the fire is straight away, and then close the door.
  • Tell everyone in your home and get them to leave.
  • Do not stay behind to put the fire out.
  • Wait outside, away from the building.
  • Call the fire service.

 

To Call The Fire Service:

  • Dial 999 or 112.
  • When the operator answers, give your telephone number and ask for FIRE.
  • When the fire service reply give the address where the fire is.
  • Do not end the call until the fire service has repeated the address correctly

Sheltered Housing

Fire Action

We have 3 sheltered schemes, and there is different fire safety advice depending on where you live.

For Red Sea House:

Fire Breaks Out In Your Home:

  • Leave the room where the fire is straight away, then close the door.
  • Tell everyone in your home and get them to leave. Close the front door of your flat behind you.
  • Do not stay behind to put the fire out.
  • Wait outside, away from the building.
  • Call the fire service

If You See Or Hear Of A Fire In Another Part Of The Building:

  • The building is designed to contain a fire in the flat where it starts. This means it will usually be safe for you to stay in your own flat if the fire is elsewhere.
  • You must leave immediately if smoke or heat affects your home, or if you are told to by the fire service.
  • If you are in any doubt, get out.

To Call The Fire Service:

  • Dial 999 or 112.
  • When the operator answers, give your telephone number and ask for FIRE.
  • When the fire service reply give the address where the fire is.
  • Do not end the call until the fire service has repeated the address correctly.

For Alexandra Court and Mardy Court:

If Fire Breaks Out In Your Home:

  • Leave the room where the fire is straight away, and then close the door.
  • Tell everyone in your home and get them to leave. Close the front door of your flat behind you.
  • Do not stay behind to put the fire out.
  • Raise the alarm by using a ‘break glass’ call point.
  • Wait outside, away from the building.
  • Call the fire service.

If You See Or Hear Of A Fire In Another Part Of The Building:

  • The evacuation plan for this building requires all residents to evacuate when the communal fire detection and alarm system sounds.
  • You must also leave IMMEDIATELY if smoke or heat affects your home, or if you are told to do so by the fire service.
  • If you are in any doubt, get out.

  To Call The Fire Service:

  • Dial 999 or 112.
  • When the operator answers, give your telephone number and ask for FIRE.
  • When the fire service reply give the address where the fire is.
  • Do not end the call until the fire service has repeated the address correctly.

Hostel

Fire Action

If Fire Breaks Out In Your Home:

  • Leave the room where the fire is straight away, and then close the door.
  • Tell everyone in your home and get them to leave. Close the front door of your flat behind you.
  • Raise the alarm by using a ‘break glass’ call point.
  • Wait outside, away from the building.
  • Call the fire service.

 

If You See Or Hear Of A Fire In Another Part Of The Building:

  • The evacuation plan for this building requires all residents to evacuate when the communal fire detection and alarm system sounds.
  • You must also leave IMMEDIATELY if smoke or heat affects your home, or if you are told to do so by the fire service.
  • If you are in any doubt, get out.

 

To Call The Fire Service:

  • Dial 999 or 112.
  • When the operator answers, give your telephone number and ask for FIRE.
  • When the fire service reply give the address where the fire is.
  • Do not end the call until the fire service has repeated the address correctly