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Fire Safety in Your Home

Fire Safety

Taff takes the safety of our Customers extremely seriously. It is very important that if you live in a property owned by us you clearly understand what to do should a fire break out in your home or in the block where you live. This page gives you a step by step guide on fire safety in your home.

IMPORTANT - you should be able to safely and efficiently evacuate your home if a fire breaks out. If you have mobility issues, hearing or sight impairment or have drug or alcohol dependency and think you may struggle to get out in the event of a fire, you must contact your Housing Officer immediately on 0800 121 6064. Taff will be able to put measures in place to help protect you or your family.

Different types of accommodation have specific fire evacuation plans. See below for the different types of evacuation policy for each type of property.

 

IF YOU LIVE IN A HOUSE 

And A Fire Breaks Out In Your Home:

  • Leave the room where the fire is straight away, and then close the door.
  • Tell everyone in your home and get them to leave.
  • Do not stay behind to put the fire out.
  • Wait outside, away from the building.
  • Call the fire service on 999 or 112.

To Call The Fire Service:

  • Dial 999 or 112.
  • When the operator answers, give your telephone number and ask for FIRE.
  • When the fire service reply give the address where the fire is.
  • Do not end the call until the fire service has repeated the address correctly

 

IF YOU LIVE IN A FLAT

If you live in a flat there will be different fire advice for different types of flats. Below is a general guide to fire safety in the different types of flats.  It is very important that you always check the relevant safety advice for your particular block located in the communal area on the notice board. If you are unsure of what the correct fire safety advice is for where you live you must contact your Housing Officer on 0800 121 6064.

 

A purpose built flat (a flat within a block of flats originally built for that purpose. These will usually be quite new and there will be an internal communal area which your flat door will open on to).

Fire Action

If Fire Breaks Out In Your Home: 

  • Leave the room where the fire is straight away, then close the door.
  • Tell everyone in your home and get them to leave. Close the front door of your flat behind you.  
  • Do not stay behind to put the fire out.
  • Wait outside, away from the building.
  • Call the fire service

If You See Or Hear Of A Fire In Another Part Of The Building:

  • The building is designed to contain a fire in the flat where it starts. This means it will usually be safe for you to stay in your own flat if the fire is elsewhere.
  • You must leave immediately if smoke or heat affects your home, or if you are told to by the fire service.
  • If you are in any doubt, get out.

To Call The Fire Service: 

  • Dial 999 or 112.
  • When the operator answers, give your telephone number and ask for FIRE.
  • When the fire service reply give the address where the fire is.

 Do not end the call until the fire service has repeated the address correctly

 

A converted flat (a flat within a property that has been converted into flats from a single house.) An example of this would be a terraced house split into two or 3 separate flats. There will usually be a small communal area for access.

If Fire Breaks Out In Your Home:

  • Leave the room where the fire is straight away, and then close the door.
  • Tell everyone in your home and get them to leave. Close the front door of your flat behind you.
  • Do not stay behind to put the fire out.
  • Raise the alarm by using a ‘break glass’ call point.
  • Wait outside, away from the building.
  • Call the fire service.

If You See Or Hear Of A Fire In Another Part Of The Building:

  • The evacuation plan for this building requires all residents to evacuate when the communal fire detection and alarm system sounds.
  • You must also leave IMMEDIATELY if smoke or heat affects your home, or if you are told to do so by the fire service.
  • If you are in any doubt, get out.

  To Call The Fire Service:

  • Dial 999 or 112.
  • When the operator answers, give your telephone number and ask for FIRE.
  • When the fire service reply give the address where the fire is.
  • Do not end the call until the fire service has repeated the address correctly.

 

A duplex or private entrance flat (flats that have their own private access leading onto the pavement or private garden area. There is no internal communal area). 

If Fire Breaks Out In Your Home:

  • Leave the room where the fire is straight away, and then close the door.
  • Tell everyone in your home and get them to leave.
  • Do not stay behind to put the fire out.
  • Wait outside, away from the building.
  • Call the fire service on 999 or 112.

To Call The Fire Service:

  • Dial 999 or 112.
  • When the operator answers, give your telephone number and ask for FIRE.
  • When the fire service reply give the address where the fire is.
  • Do not end the call until the fire service has repeated the address correctly.

 

Sheltered Housing – (a block of flats specified for older people, with a Telecare Alarm service).

Fire Breaks Out In Your Home:

  • Leave the room where the fire is straight away, then close the door.
  • Tell everyone in your home and get them to leave. Close the front door of your flat behind you.
  • Do not stay behind to put the fire out.
  • Wait outside, away from the building.
  • Call the fire service

If You See Or Hear Of A Fire In Another Part Of The Building:

  • The building is designed to contain a fire in the flat where it starts. This means it will usually be safe for you to stay in your own flat if the fire is elsewhere.
  • You must leave immediately if smoke or heat affects your home, or if you are told to by the fire service.
  • If you are in any doubt, get out.

To Call The Fire Service:

  • Dial 999 or 112.
  • When the operator answers, give your telephone number and ask for FIRE.
  • When the fire service reply give the address where the fire is.
  • Do not end the call until the fire service has repeated the address correctly.

 

Hostel – (with individual rooms occupied separately, but with some shared kitchen and bathroom facilities. There will also be some support services in place).

If Fire Breaks Out In Your Home:

  • Leave the room where the fire is straight away, and then close the door.
  • Tell everyone in your home and get them to leave. Close the front door of your flat behind you.
  • Do not stay behind to put the fire out.
  • Raise the alarm by using a ‘break glass’ call point.
  • Wait outside, away from the building.
  • Call the fire service.

 If You See Or Hear Of A Fire In Another Part Of The Building:

  • The evacuation plan for this building requires all residents to evacuate when the communal fire detection and alarm system sounds.
  • You must also leave IMMEDIATELY if smoke or heat affects your home, or if you are told to do so by the fire service.
  • If you are in any doubt, get out.

  To Call The Fire Service:

  • Dial 999 or 112.
  • When the operator answers, give your telephone number and ask for FIRE.
  • When the fire service reply give the address where the fire is.
  • Do not end the call until the fire service has repeated the address correctly.