The Lighthouse Project is based in Newport and provides housing-related support to people aged 18 or over living in Newport.
Our office is located in Stow Park Community Centre which, which offers meeting space for support sessions, and access to other services. For more information about the community centre follow this link
This service is funded by Newport County Council's Supporting People service.
All referrals to our team come via the supporting people team.
Support can be accessed by:
You can also request a paper form from the Supporting People team on (01633) 235201 or ask for assistance in making a referral at the Information Station
Once a referral is received, an assessment of need and risk will be required before acceptance to the waiting list - an immediate floating support service cannot be guaranteed.
Hospital Discharge Support Worker
In 2010, The Lighthouse Project started working with the Royal Gwent Hospital’s Discharge Team. We set up a service to help patients who had housing-related issues which caused delays to their safe discharge from hospital. The issues may range from the threat of homelessness, welfare benefits not being in place or simply that their present housing is unsuitable or not habitable.
One of the Lighthouse Project’s Support Workers is now permanently based within the Hospital Discharge Team. They work closely with the service user, medical staff, family, and other key voluntary or statutory services in order to reduce ‘bed blocking’.
British Sign Language Support Workers
At present we have two support workers that are BSL trained and designated to work with the deaf community in Newport. The aim of the service is to support and enable the deaf community to live more independently by maintaining their own homes and improving their quality of life, in partnership with statutory and voluntary agencies.
Refugee Support Worker
The Lighthouse Project also has a designated refugee support worker. The aim of the service is to support refugees and people from minority ethnic communities by enabling them to live more independently within their local community, to maintain their own homes and improve their quality of life, in partnership with statutory and voluntary agencies.
The refugee Support Worker will be based at the following locations:
SEWREC (South East Wales Racial Equality Council) Offices
137a Commercial Road, Newport, NP20 1LN) at the following Office opening times:
Monday 9.30pm - 4pm
Tuesday 9.30pm - 4pm
Wednesday 1.00pm - 4pm
Thursday 9.30am - 4pm
Friday 1.00pm - 4pm
WRC (Welsh Refugee Council) Offices
125 Lower Dock Street, Newport, NP20 1EG) at the following Office opening times:
Wednesday 10am - 12pm
Friday 10am - 12pm
For more information contact the Project Manager, Chris Woods on 01633 264 769 or email email@example.com
"I lived alone in my damp, cold, flat. All of my benefits had stopped and I didn’t have any money. I had been feeling very low and I didn’t know where to turn. I was referred to The Lighthouse Project in Newport who offer floating support to people living in their own homes. I started receiving tenancy support from my support worker, my support worker assisted me with sorting out all of my benefits, bills, and to develop my budgeting skills, as well as helping me with my housing issues & emotional needs. I feel so much more confident since I have been receiving support from The Lighthouse Project, I feel more able to tackle some issues independently"
“This is a brilliant service and you have really helped me out of a difficult situation, and my family is also really appreciative. You’ve helped me so much I could cry and I’m so happy with my new flat! I now feel safer in my new home, as well as being closer to my children. It’s also allowed me time to rest and recover and has helped me now to live more independently"