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Many neighbour problems can be sorted out by talking things through and coming to an agreement. We recognise that sometimes this can be difficult. In such cases, we can refer you to an independent mediator.

Their job is to facilitate such discussions and to ensure that everyone:

  • Feels safe
  • Is able to have their say
  • Reaches a resolution that all parties arehappy with

The mediation service is free, completely impartial, completely independent, and completely confidential.

The mediator will not discuss anything you say with the housing association, unless you give your consent, but will report progress, for example will let the Association know if both parties are attending the meetings.