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Emergency Repairs

Please do not use this internet service if you want to report an emergency

If you have an emergency repair, please telephone us on Freephone 0800 121 6064 ( 24 hours).  You should not report an emergency repair using Taff's website.

Our aim in dealing with emergency repairs out of hours is to ensure the repair is made safe in the first instance.  In some cases, a full repair will be possible and will be completed at the first visit, but it may be that our contractors will have to make the repair safe and then return to complete the repair in normal working hours.

You should be aware that if it turns out that the repair is not found to be an emergency, you will be charged for the 'call out' and possibly the cost of the repair.

In the event of a gas leak, contact National Grid UK on 0800 111 999

For problems with Fire Alarm Systems, contact Tremorfa Ltd on 029 2033 0030

For Lift problems i.e.  people trapped in lifts, contact Schindler on 0800 335566

For all other emergencies & non-emergencies contact our 24 hour repair number Freephone 0800 121 6064 or 029 2025 9100 


Newly built homes

If you have moved into a newly built home within the past 12 months please call the Development Team on Freephone 0800 121 6064 (option 2, then option 1) during office hours.  For out of hours please refer to your Home Starter Pack which was given to you when you moved in.