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Support Services
Daytime and Emergency
0800 121 6064 (Freephone)

Floating support aims to support you with any housing issues so that you remain living independently, stay safe and feel settled in your home. The support is delivered to you on a weekly basis and is either in your home or, if appropriate, in a public place. Support is time-limited, and aims to improve your skills and confidence to enable you to be independent and empowered. 


If you are a Taff tenant and would like to be referred to one of the support projects then please contact your housing officer.

For more information please see each individual project page. 


You and your support worker will draw up a Support Plan, which identifies your individual needs and how you can achieve your housing-related goals.


What you CAN get help with:

  • Helping you with moving into your new accommodation and setting up a tenancy
  • Working with you to make sure you are receiving all your benefits
  • Working with you to budget, manage your debts and bills
  • Helping you to deal with correspondence, forms and form filling
  • Provide you with advice on issues such as aids and adaptations and general safety and security
  • Support you to access education, employment, volunteer work or training
  • Helping you to identify and participate in social, leisure or sport activities
  • Sign-posting to other services/agencies
  • Helping you access physical and mental health services, and encourage a healthy lifestyle.

What we DON’T offer:

Floating support services cannot help you with any personal care or domestic tasks such as cooking, cleaning, DIY, shopping or gardening. We do not help with removals. We do not provide you with any counselling or befriending support.


Please see individual projects / teams for referral details.


The Operational Manager for the teams providing Floating Support Services is Bex Gingell - 02920 259169