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Taff News
Thu 12th Mar

Coronavirus (Updated 24/03/2020)

Information: Coronovirus



Latest Advice Guides from Taff 

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First Minister Mark Drakeford has announced letters are being sent to Wales' "most vulnerable people".
If you receive this please notify us as soon as you can and continue to notify us if you are self-isolating.
This is so we can put in place plans to best support you. 

Following our announcement to move to Emergency only repairs we have had some tenants ask ‘What is an emergency?’. Taff categorises an emergency as :

• Gas leaks
• Dangerous electrical fault & bare wires
• Property insecure following break-in or vandalism - including seriously damaged glazing
• A fault with the fire alarm system or smoke detection system
• Structural danger
• The total failure of the heating system between October 1st and Apr 1st
• Serious water leaks (including roofs) which cannot be contained
• The total failure of lighting inside the property that isn’t an appliance fault
• The total failure of electrical socket outlets inside the property
• Entrance door or essential internal door cannot be opened
• Damage caused by fire
• Blocked or broken W.C – If it’s the only one in the building
• Failure of communal staircase lighting where there is no natural light or other light sources
• Failure of lift
• Failure to stairlift
• Failure of warden alarm system

If you believe your maintenance enquiry falls into this category please call us on 0800 121 6064 

From today our reception will remain closed to walk-in appointments of any kind until further notice.
Following Welsh Government’s advice, the only office appointments that will be carried out are emergency appointments or pre-arranged appointments. 

Please only leave your home if absolutely essential.



Your health and safety is our top priority at this difficult time.

We have taken the difficult decision that as of 8am on Thursday 20th March we will only be undertaking emergency repairs. This is a necessary step to help keep you and our staff safe.

We will also be carrying out housing services related appointments over the phone and keeping face-to-face appointments to a minimum. If you need to contact us please use the freephone number 0800 121 6064.

Only visit if it is absolutely essential. If you are planning to visit our office please call us first.

We apologise for any inconveniences these changes may cause.


We appreciate this is a difficult and worrying time for many of us, here are some links to helpful information; 

Many thanks,

Helen White
Chief Executive
Taff Housing Association


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